Need help? Email us at firstname.lastname@example.org
Thank you for your order, we hope you are delighted with your purchase but, if for any reason, you are not completely satisfied, we are here to help.
We are happy to offer a refund for the full cost of the product (not the shipping) if you are not completely satisfied, provided the items are returned in the original packaging and in perfect condition within 30 days of receipt.
Garments must be unwashed and unworn, drink containers unused, products that are sold sealed must still have the original seal intact. Due to hygiene reasons, we are not able to offer exchanges or refunds on costumes, jammers and other such garments unless the hygiene strip is completely intact and in place. Please take reasonable care of the products you purchased while they are in your possession, you may of course try them on as you would in a retail store, but the original tags and stickers should be left in place.
Sorry, we do not offer refunds on Gift Cards.
We suggest that you return the item(s) in the original shipping box using the freepost return label you will find in your parcel, or by filling in the online form in this link:https://selkieswim.com/a/returns
If you don’t have that paperwork, please arrange to ship to the address below:
Selkie Swim Co Limited - Returns
Unit C, Sunshine Industrial Estate. Churchill Road . Cheltenham . GL53 7EP
We will only refund any shipping costs, including the cost of returning your goods, if we shipped an incorrect product or the product is found to have a genuine fault or is otherwise imperfect. Unsuitable wear or intentional damage will not be regarded as a fault. If you are claiming that your purchase was faulty, we will inspect your returned item(s) and let you know within 10 days whether we agree or if we regard the product as not faulty.
Exchanges, depend on current stock levels. If we can’t offer an exchange, we can process a refund for you via the original payment method.
It is essential that your return clearly indicates the original invoice or order number, without this we will not be able to process your return, please include the reason for your return and what action you would like us to take.